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What is a hurt book?
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A hurt book can be one of two things. It may simply
be a book that was returned to a publisher because it was not sold by
a bookstore. Some publishers feel that it is easier to handle these returned
books as "hurts", than to check each one page by page to see
if it has any damage. Hurt books may also be books that have minor cosmetic
damage. Typical damage would include bent corners on the cover or pages,
small scratches on the cover, or shelf wear. We do not knowingly sell
books with any damage that affect either their readabiltiy or useability.
If you find undetected damage in a hurt book you order from us, return
it along with your packing slip and we will either replace the book or
refund your money.
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Why is the book I ordered out of stock?
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We make every effort to keep the inventory of our website accurate, but occasionally there may be situations where a book we list is out of stock. Obviously, quantities of hurt books are limited. The same may be true of new books that we have purchased at a special price. These books are subject to prior sale. If we receive more orders for a book than we have copies, orders will be filled in the order received. If a book you order is out of stock, we will ship the rest of your order immediately, after deducting the price of the out of stock item and its shipping cost from your total.
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Is ordering on bakerbooksretail.com safe?
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Absolutely. Click here to read about our Safe
Shopping Experience.
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I'm still not comfortable ordering online. What
can I do?
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Go ahead and place the items you want to buy in your
shopping cart. When you have finished making your selections, print the
contents of your cart by hitting the print button on your browser. Go
to the Contact Us
page and choose how you want to contact us to place your order.
To phone your order have your printed copy of your shopping cart ready,
then tell our staff person what you wish to order. They will check to
make sure it is available then guide you through the rest of the ordering
process. To mail or fax order, send a copy of your shopping cart along
with a note containing your name, address, credit card information, and
email address or daytime phone number to our address
or toll free fax number.
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How can I pay for the books I order?
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We take Checks, Visa, Mastercard, American Express,
and Discover.
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How can I pay by check?
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Simply put the items you wish to purchase in your shopping cart. Then when you are finished shopping, hit our Check Out button. Follow the instructions there until you come to the Options page. At that point click on our "Pay by Check" option and click continue.
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I'm a retailer. Can I use my Baker Book House account?
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If you are a retailer, you can use your Baker Book House account. Just follow the pay by check instructions. When you come to the Payment page, go to the comments section. Let us know you are retailer and include your Baker account number, then click continue. We'll bill your order to your account.
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How long will books remain in my shopping cart?
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Books remain in your cart indefinitely.
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How do I change or cancel an order I placed on
bakerbooksretail.com?
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You cannot change your order online. Please contact
us to make any changes.
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How do you calculate the exchange rate for foreign
currency?
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If you pay by credit card, the exchange rate will
be determined by your credit card company. This actually works to your
benefit since credit card companies usually have some of the most favorable
exchange rates available anywhere.
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Can I return a book?
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We are so certain that you will be satisfied with
the quality of the books you purchase here at Baker Book House Online
that we offer a 100% satisfaction guarantee. If you are not satisfied
with a book you bought from us, send the book and an explanation of the
reason for your return to us within 30 days of purchase and we will refund
your purchase price. Books must be returned in their original condition.
We ask that you return the book via UPS so it will be insured and traceable.
Send the book to:
Baker Book House
attn: Online Returns
2768 East Paris Ave. SE
Grand Rapids, MI 49546
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What is your privacy policy?
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Click
here to view our privacy policy.
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I can't remember my password.
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Click
here for help with your password.
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How can I change my account information?
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You can click anytime on the 'Your Account' link at
the top of each page. Click
here to go there now.
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I have another question!
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If we could not answer your question here, you can
send us your question via email to: webmaster@bakerbooksretail.com
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